FREQUENTLY ASKED QUESTIONS:

 

 

 

 

HOW DO I MAKE A PURCHASE?

Making a purchase is easy. Simply select your items, along with size, click “add to bag” and then

“Proceed to Checkout” and follow the straight forward prompts on the screen. If you have any problems,

please contact customer service at info@maticveler.com

 

 

HOW DO I CONTACT CUSTOMER SERVICE?

Please email info@maticveler.com

Our opening hours are Monday-Friday 9.30am – 6pm.

We answer emails within 48 hours.

 

 

CAN I ORDER BY TELEPHONE?

We do not currently take orders over the phone.

Please place any orders via our website.

 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all credit cards via PayPal. All payments are safe and secure.

 

 

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?

After you place your order, you will receive an email of confirmation from us along with your order number.

 

 

CAN I TRACK MY ORDER?

Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number for dpd.

 

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information.

 

 

WHAT PACKAGING WILL MY GOODS BE DELIVERED?

Your order will arrive in a safely packed box.

 

 

DO I HAVE TO PAY DUTY AND IMPORT CHARGES?

If your order is being delivered outside of the EU it will not include the EU Taxes and you will be charged a customs and import fee. This will come in the form of a separate bill from UPS. These are your responsibility to pay where they apply and we have no influence over this.

 

 

WHAT CURRENCY WILL I PAY IN?

The total of your order will be in Euros. Please note that if your credit/ debit card is in a different currency the total of your order will be converted into Euros. There may be associated charges with this from your card issuer. The daily exchange rate will also be reflected. Our clutches are shipped from London, UK.

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