Shipping & Returns

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Shipping Policy

WHAT COURIER COMPANY DO YOU USE?

We use dpd for every delivery.



WHAT COUNTRIES DO YOU DELIVER TO?
We deliver to verified addresses worldwide.



DO YOU GIFT WRAP?

We do not currently gift wrap, however your order will arrive in a safely packed box.
 


DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

If your order is being delivered outside of the EU it will not include the EU Tax and you will be charged a customs and import fee. This will come in the form of a separate bill from dpd. These are your responsibility to pay where they apply and we have no control over this.



DO YOU DELIVER TO P.O. BOX ADDRESSES?

No, we cannot deliver to P.O. Box addresses.



DO I HAVE TO SIGN FOR DELIVERY?

Yes, dpd will require a signature upon delivery for all goods shipped.



CAN I TRACK MY SHIPMENT?
Yes, once your order is dispatched from our warehouse you will receive an email of notification from dpd including your tracking number.



CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN PLACED?
No details, including the delivery address can be changed. Your order can be cancelled or recalled and a new order will have to be placed using the new details.

Return & Exchange Policy


HOW DO I RETURN AN ITEM?
Email: info@maticveler.com for a Return Authorization Number (RA#) within seven days of receiving your order. Fill out the Return Form that is emailed to you.
Please note: all returns should be sent back with the original box and tags included.

Please ensure when returning the parcel that the gamrnts are protected using the packaging material provided. You will be notified by email once your return has been received and processed.

Please note that we cannot refund any customs and import fees.

 

 

RETURN INSTRUCTIONS:

• All returns should be sent back with original box and tags included. Please ensure when returning the parcel is protected using the packing material provided.

 

• A return request outside of the 7 day window may be accepted at our discretion.

Please contact: info@maticveler.com with your enquiry.

 

• Returns that are damaged, soiled or returned without the original box and tags may not be accepted and may be returned to the customer.

 

• Before your order leaves our warehouse it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately.

 
RETURN SHIPPING CHARGES:
The shipping charges you will incur through returning an order are as follows. This will be taken from the total of your refund, rather than charge your card again.


FREE SHIPPING WORLDWIDE


 
REFUNDS
Refunds will be credited back to the card originally used for payment.
You will be notified by email once your return has been received and processed.

 
REPAIRS
We stand by our product 100%. We only offer repairs if there has been a manufacturer's deffect.


CARE FOR YOUR GARMENTS
• Your garment is a precious, please treat it with care. Always store it carefully in garment bag

• garment has to be hanged on hanger

• To remove stains, you have to use dry cleaning service.
• Do not use any alcohol based solvents, household cleaners or abrasives on surface. of garments